FAQ

Please peruse our in-depth FAQ for the answers to our most commonly received questions. Click the questions below to jump to the answer.

Q: What is your live arrival and extended 24 hour guarantee?
A: Read details about our excellent guarantee here for more information.

Q: What are the terms and conditions of your orders?
A: Read the details here.

Q: Do you have any available care sheets or reptile-related articles?
A: Yes, we have written care sheets and articles for a variety of reptiles and amphibians. Currently, we have the following available:

Q: If I order today, when will my animal(s) arrive?
A: We have a page that details our shipping policy..

Q: Do you ship internationally?
A: While we are licensed by the U.S. Fish and Wildlife to import and export internationally, we primarily ship to the US only, but we can ship very large orders internationally if you have the proper CITES licensing and permits. This is most easily done with non-CITES animals.

Q: Do you sell wholesale?
A: Yes, we offer wholesale reptiles for sale to pet stores, universities, colleges, zoos, and research facilities.

Q: How often does your animal stock change? How do I know when new animals arrive?
A: Our inventory of available animals always changes weekly. The best way to stay abreast of new arrivals and updates is to sign up for our e-mail newsletter (below).

Q: Do you use heat pack or cold packs?
A: Yes, if the weather is expected to be a bit on the warm or cold side, we absolutely use these packs to help protect the animal(s) at no additional charge.

Q: What payment types do you accept?
A: We accept international direct tranferes to El Salvador. Please contact us for further details in that regard at ffi@reptimail.com